Delivery Information

Holiday Shipping Advisory Please note that our normal trading will close on 23 December. Orders placed by this date @12pm will be processed as usual.

After the 23rd, our team will return on 29 December and 2 January specifically to dispatch orders placed during the holiday period.

Shipping Providers:
We collaborate with several reliable third-party courier companies to ensure your order reaches you promptly. Our current partners include:

• The Courier Guy

• DSV

• Internet Express

If you have a preference for a specific courier, just let us know—we’re here to accommodate!

Free Shipping Threshold:
For all items totaling R999 or more, we offer FREE shipping. It’s our way of saying, “Thanks for choosing TOMS South Africa!”

Standard Shipping Rate:
If your item falls below R999, there’s a flat R100 shipping fee. This ensures your goodies make their way to you swiftly.

Delivery Hours:
Standard deliveries occur on weekdays (Monday to Friday) between 09:00 and 17:00. Keep an eye out during these hours for your package!

Contact Us:
Should you have any questions or concerns about your delivery, don’t hesitate to reach out. Remember, you have a 10-day window from the date of receiving your order to get in touch.